Shipping policy

Shipping Policy

Delivery Information

At Brambles, we work hard to ensure your order reaches you as quickly and efficiently as possible.

Express Delivery

Orders placed before 11:30am Monday to Friday will typically be dispatched the same working day for next working day delivery to most UK mainland addresses. Orders placed after this time, at weekends, or on bank holidays will be processed on the next available working day. During particularly busy periods, processing and dispatch may take 2-3 working days.

Please note that weekend delivery cannot be guaranteed.

Light Parcels (Under 2kg)

Orders weighing under approximately 2kg are typically sent via Royal Mail using a tracked service.

Delivery Charge: £1.99 (or applicable charge displayed at checkout).

Heavy Parcels (Over 2kg)

Orders weighing over approximately 2kg are typically sent via DPD next working day delivery.

Orders Under £40

For UK mainland deliveries:

  • Heavy parcels: £5.95 delivery charge
  • Light parcels: £1.99 delivery charge

Applicable delivery charges will be displayed at checkout before payment is completed.

Orders Over £40

Free delivery is available on qualifying orders over £40 to most UK mainland postcodes. Additional charges may apply for certain locations, including Northern Ireland, the Scottish Highlands, and Scottish Islands.

Customers can use the shipping calculator at checkout to obtain an estimated delivery cost before placing their order.

Large Orders

Orders exceeding 65kg may require shipment via pallet courier. Where this applies, a member of the Brambles team will contact you regarding delivery arrangements and any additional charges.

Pallet deliveries may take up to 7 working days and are available for UK mainland addresses only.

Delivery Areas

We currently accept orders for delivery to addresses within England, Scotland and Wales. Additional delivery charges or restrictions may apply to:

  • Northern Ireland
  • Scottish Highlands
  • Scottish Islands
  • Other remote locations

Unfortunately, we may be unable to deliver to certain offshore locations. Please check the delivery estimator at checkout for the most up-to-date availability and pricing.

Tracking Your Order

We use trusted courier partners including DPD and Royal Mail.

Where a valid mobile number and email address are provided during checkout, tracking information will be sent directly to you. This allows you to:

  • Track your parcel
  • Amend delivery preferences
  • Nominate a safe place
  • Receive delivery updates

All parcels are fully trackable.

Safe Place Deliveries

If you will not be available to receive your parcel, you should provide safe-place instructions directly through the courier's tracking service.

Where no safe place has been nominated and delivery cannot be completed, Brambles cannot accept responsibility for missing parcels.

Delays Outside Our Control

Whilst we aim to provide fast delivery on all orders, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Courier network disruptions
  • Traffic incidents
  • Public holidays
  • Other unforeseen events

In such situations, delivery dates cannot be guaranteed.

Missed Deliveries, Rejected Deliveries and Incorrect Addresses

Customers are responsible for:

  • Providing accurate delivery information
  • Ensuring someone is available to receive the parcel, or
  • Supplying suitable safe-place instructions

Once an order has been dispatched, address changes may not be possible. Brambles cannot be held responsible for failed deliveries resulting from incorrect or incomplete address information.

Where a parcel is returned to us because delivery was missed, refused, cancelled after dispatch, or the supplied address was incorrect, a return handling charge may be deducted from any refund to cover courier costs.

If you would like the order re-dispatched after it has been returned to us, an additional delivery charge may apply.

Deliveries to Flats and Student Accommodation

Some courier insurance restrictions mean drivers may only deliver to ground-floor locations in certain buildings.

To avoid parcels being left in communal areas, we recommend providing clear delivery instructions or nominating a safe place using the courier's tracking system before delivery takes place.

Failure to provide appropriate delivery instructions may affect our ability to investigate or replace parcels reported as missing.

Contact Us

If you have any questions about your delivery, please contact:

Brambles Customer Care
Email: hello@bramblespaw.co.uk
Telephone: 0800 098 8057